At LuxBaga, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund according to the conditions outlined below.
Return Eligibility
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and accessories where applicable.
Items that have been used, damaged, altered, washed, or returned without the required packaging may not be eligible for a return.
Return requests should be submitted within 14 days of receiving the order.
How to Request a Return
To request a return, please contact us at info@luxbaga.com with your order details and the reason for the return.
Our support team will review your request and provide further instructions if the return is approved.
Please do not send an item back before receiving return instructions from our support team.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@luxbaga.com.
We may request photos or other information to verify the issue and determine the appropriate solution.
Depending on the situation, we may offer a replacement, exchange, refund, or another suitable resolution.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the applicable amount will be processed through the original payment method where possible.
Processing times may vary depending on the payment provider or financial institution.
Return Shipping
Unless the item is damaged, defective, or incorrectly supplied, return shipping costs may be the responsibility of the customer.
For approved returns caused by an error on our part, we may provide appropriate return instructions or cover the applicable return shipping cost.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, personalization, damage, or other applicable restrictions. Any such restrictions will be communicated where applicable.
Exchanges
If you would like to exchange an item, please contact us at info@luxbaga.com. Exchanges are subject to product availability and eligibility requirements.
Cancellations
Order cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: info@luxbaga.com